An update from Research In Motion re: Basecamp and Blackberry

We just received an update from Research In Motion regarding an issue with BlackBerries and Basecamp notifications.

Due to a recent change in the way BlackBerry devices handle (or rather ignore) certain "Reply-To" addresses, people are experiencing issues when replying to Basecamp notifications on a BlackBerry (i.e. the BlackBerry incorrectly sends the reply to "notifications@XXX.basecamphq.com").

Research In Motion has acknowledged the bug and they said they are working on a resolution:

Hello,

Thank you for contacting BlackBerry Customer Support in reference to the reply to address not working on the BlackBerry Smartphone.

This is a previously reported issue and will be fixed in a future release of the BlackBerry Internet Service. No estimated time of repair is provided.

We have narrowed this to an issue with messages in a UTF-8 format and it appears our system is stripping the reply to field.

Since no further information can be provided I will be resolving this case.

If you require further assistance, please feel free to contact us.

Thank you again for contacting us.

Sincerely,

Jason
BlackBerry Customer Support
Research In Motion Limited
Tel:
NA Toll Free: 1-877-255-2377
UK Toll Free: 0808 100 7466
Europe: +44 1753 558400
Worldwide: +1-519-888-6181
Email: help@blackberry.com
Web: www.blackberry.com

We wish we had better news, but since the issue is on Blackberry's end there's nothing more we can do at this time. We'll post any updates we receive and follow-up with them to make sure they remain aware of the issue. Sorry to everyone affected — we hope this is resolved soon.

Bungalow lets you manage your Highrise task list on your iPhone

Do you use Highrise to handle your task list? Do you have an iPhone? Then Bungalow may be for you...

Bungalow brings your Highrise task list to your iPhone so you can manage them on the go. Even if you are not connected to the internet you can tick tasks off, edit them and create new tasks with seamless background syncing when you're back online. In future releases of Bungalow we'll be extending it to handle other parts of your Highrise information. Get it now while the price is low and you'll get all the updates for free!

Prefinery manages software betas and integrates with Highrise

Prefinery manages betas (for webapps and desktop software) — and it integrates with Highrise. It allows customers to create a splash page, supports a sign-up form with fields and survey questions, and handles incrementally inviting users. Customers can sync their list of testers (early adopters, best customers) with Highrise via the API to track leads, conversations, etc for further down the road. Prefinery also integrates with MailChimp.

New Voxtopia extra lets you track your calls through your Highrise account

Voxtopia offers cheap international calling from any mobile phone to any location in the world. The service now integrates with Highrise.

With Voxtopia’s integration, you can now track all incoming & outgoing calls through your Highrise account. Voxtopia will automatically add a note to your contacts when you make a call to or receive a call by one of your contacts through Voxtopia.

You’ll see date, time & duration of the call automatically appear within minutes of your call ending or taking place.

Learn more about how to enable the Voxtopia/Highrise plugin in your account.

Reviews of over 25 Mac and iPhone apps designed to work with 37signals products

Check it out: MacAppStorm has posted a great piece on "The Ultimate Collection of 37signals Mac & iPhone Apps." It offers summaries and reviews of over 25 Mac and iPhone apps designed to work alongside Basecamp, Backpack, Campfire, and Highrise.

New in Highrise: More storage, same price

Good news: We've just added more file storage to all paying Highrise accounts — at no additional charge.

• Max accounts are upgraded to 75 GB (was 50 GB)
• Premium accounts are upgraded to 30 GB (was 20 GB)
• Plus accounts are upgraded to 15 GB (was 10 GB)
• Basic accounts are upgraded to 5 GB (was 3 GB)
• Solo accounts are upgraded to 5 GB (was 3 GB)
• Personal accounts are upgraded to 2 GB (was 1 GB)

We hope this additional storage helps those who are already near the limit, and encourages others to attach even more files to their contacts without worrying as much about hitting their limit.

Thanks again for using Highrise!

Basecamp and Highrise change history pages

We're constantly working under the hood to make our apps better. While we usually announce any major changes here at the Product Blog, there's a constant stream of little changes going on too. You can now follow along with everything that's happening at the Basecamp change history and Highrise change history pages. These pages will show you every little bug fix, tech note, update, and feature addition.

Now all Highrise accounts include SSL security

As of today, all Highrise plans — including the free plan — include SSL secure encryption (what's SSL?). Prior to this update only Solo, Plus, Premium, and Max plans included SSL.

To turn SSL on for your account, click the Settings link at the top of the screen and scroll down to the SSL section.

We hope you enjoy this added level of data security. Thanks again for using Highrise!

How GetFave.com uses Highrise to manage sales leads

Lindsay Saewitz, Director of Sales at Fave Media, discusses how the company uses Highrise:

What does your company/business do?
GetFave.com is a local business directory that lets the consumer experience the business before walking through the door. We let businesses express themselves through video, pictures, and other rich content while also helping them get found on the web.

Why do you need Highrise?
We use Highrise to manage our sales leads that are generated through site registrations.

How do you use Highrise and why do you like it?
Through a feature our programmers have developed, we can feed leads into highrise on demand. Then, these leads are randomly distributed to our sales reps (users/people) and tasks to call the leads are automatically created. The sales reps use HR to manage the entire sales process, from calling and setting meetings to taking meeting notes and referring back to them. We use tags to categorize the leads. I like the note taking and I also like the ability to create tasks.

What did you use before and why did you switch? 
We used Salesforce.com before I was at the company. I personally do not have a lot of experience with salesforce but in briefly using it I felt it was overcomplicated. Highrise was recommended by one of our programmers.

Any tips or tricks for other customers?
I love the addition of color coding for the tasks. It’s much easier to find what you’re looking for.

Do you use a 37signals product in an interesting or noteworthy way? Let us know.

How to set up 37signals Open Bar so you can quickly switch between your accounts

Reminder: The 37signals Open Bar lets you quickly switch between your accounts.

How to set it up.