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Ideaffect.com lets you create a "feedback community" so customers can post suggestions or give feedback about your product or service. And now you can use it with Highrise; When one of your Highrise contacts posts an idea to your community, it's appended to that contact inside Highrise as a note.
LiveChat is live chat software that enables sales representatives to contact customers on a website. It's now integrated with Highrise. Features include:
- add a note to the existing contact. By default we search for contacts using pre-chat survey data
- search for desired contact if default results were not satisfying
- add a new person using pre-chat survey data
- add a new deal with chat transcript as a note
Here's a sample live chat transcript saved into Highrise:
More info at this LiveChat/Highrise integration tutorial.
Website monitoring service Are My Sites Up also offers AMSU White-Label which lets you resell the service to others and manage it all from a "lovingly crafted" web interface. Now, the white label service syncs with Basecamp and Highrise too.
One of the main reasons that we built Are My Sites Up White Label was for web development companies who have clients whose websites they’d like to monitor. Millions of people, (including lots of web development companies) are Basecamp and/or Highrise users. We’ve just made it super simple to import your clients and their website addresses from either, or both of them, so you don’t have to re-enter all of their information into AMSUWL.
Learn how to turn on AMSU White-Label integration with Basecamp and Highrise.
Highrise + RightSignature = Easy CRM Meets Easy E-Signatures announces the RightSignature integration with Highrise. RightSignature is a tool that enables you to obtain legally-binding, handdrawn electronic signatures from your customers in minutes.
With our seamless integration, you can now access your Highrise contact list from inside RightSignature. When sending a document or template for signature, simply begin typing a signer’s name and RightSignature immediately displays potential name and email matches from your Highrise account. To set up this integration, simply login to your RightSignature account and navigate to Account > Integrations.
SnapEngage is a proactive live chat tool that lets you engage customers (i.e. any visitor on your site can request help via chat using SnapEngage). Plus, it integrates with Highrise. All your live chat and offline conversations are stored directly in Highrise, so you can easily track who you are talking to and what was said.
When you are online, SnapEngage lets you chat with your website visitors and retrieves detailed contact information from Highrise, so you always know who you are talking to. Live chat transcripts are automatically sent to Highrise, keeping all conversations history in one place.Offline, SnapEngage captures customer requests and forward them to you by email and into Highrise along with detailed debug information such as user location, operating system, browser, plugins and even a screen capture of the problem.
Above: Highrise live chat transcript note created by SnapEngage.
Basecamp
SnapEngage also integrates with Basecamp.
By integrating SnapEngage with Basecamp, your teams will receive directly in Basecamp detailed feedback and debug information from your clients, along with a screen capture of the problem.No programming required, just enter your Basecamp system address, select a project and you are ready to go.
A screen capture goes from SnapEngage to Basecamp.
SaveYourCall.com is a call recording service that works with any touch-tone phone (no hardware required) and integrates with Highrise. Below, Eric Anderson of SYC answers a couple of questions about the service:
How does Save Your Call integrate with Highrise?
A user records a call with our service. If Highrise integration is enabled and if the contact they are calling is already in their Highrise account we attach that recording as a note to the contact with some call meta data (call time, duration, called from, etc.).
What problem is this trying to solve?
Although Highrise is great for keeping notes and emails, if you want to track what was said during a telephone conversation you are forced to make text notes while trying to carry on an intelligent conversation.
Our integration solves this problem by recording the entire conversation for you as an audio file. You can go back and listen at any time and no details are missed. You can fully engage in a conversation since you do not have to worry about writing down the details.
Since the recording is automatically copied to Highrise after the phone call is done it is easy to find at a later time and requires no effort for the user. It is also easy for other people in your organization to access if they need to hear the details (i.e. now the developers will be able to know exactly what the sales guy promised!).
The S2 Form Processor for Highrise is a third-party extra that takes data from any HTML form and inserts it as a new contact in your Highrise account. Using configurable tags you can assign fields on your existing web forms to match up with Highrise data. There is a one-time $39 fee, but you can try it free for 15 days.
Learn more and see a video demo at Stringtwo Software. There's also a tutorial on how to setup the S2 Form Processor.
