Chris Anderson, General Manager & Principal at full-service web agency Freshout, wrote to tell us what a great job Basecamp does for his team:
Basecamp is hands down the best project management app on the market. We use Basecamp for managing client and internal projects alike, and it's been an amazing tool for storing and organizing conversations, files, milestones, and tasks. From initial kick-off conversations through the design and development phase and quality assurance process, it helps everyone on the project stay on the same page and on track, without getting lost in an endless slew of emails and files.Simply put, Basecamp just works...which is more than I can say for many web apps I've used. Thanks for continuing to enhance such a great application, you guys kick ass!
SF, Philly, and Guadalajara
We asked Chris to give us an in-depth look at how his team uses Basecamp and he wrote up the following:
Freshout is a full-service web agency providing product strategy, design, development, and marketing consultation services – in other words, we build and launch web applications that provide real business results for clients. With offices in San Francisco, Philadelphia, and Guadalajara, having streamlined communication among our team is extremely important in our ability to collaborate effectively and deliver finished projects on time.

The Freshout team at work.
From project brief to post-launch
From the initial project brief to the design, development, and QA processes, and onto the rollout and post-launch feature enhancement phases, we use Basecamp for all project correspondence, file sharing, task delegation, milestone management, and time management for each and every project we work on, both internally and for clients. When a new project signs, the first step is always setting up a Basecamp project, adding the team members that will be involved, uploading the initial specs, and posting a message introducing the team to the project.













