Riaz Salim is the CEO of eTeam, a technology company operating out of Karachi, Pakistan. Below he explains how Basecamp has helped him grow his company.
Born on October 1, 2007, we started our journey as a small team of 5 developers and today we have grown into a solid team of 12 contributing members — and growing. We have delivered over 100 small to enterprise level business solutions for clients in the US and Pakistan and have also won awards and recognitions on local and international levels.
All of this is achieved by following 4 simple rules and Basecamp help us in each of them:
To stay 100% customer focused - Whenever we meet a new prospect, we create their account and send them meeting minutes through Basecamp. This creates an impression, which help us convert almost 80% people we meet into our clients.
Simple, clear, task oriented, and fast track development methodology.
We post each approved interface of our projects as a separate message on Basecamp and define functionality and user requirements. This initiates a discussion that ends at getting approval from all stakeholders and reduces development errors and time.
Only charge for time we consume on work meaning no fixed overheads, no extra billing. And to keep transparency, we share our development hour log files with all our clients.
Eliminate confusions by constant and meaningful communication. We record and maintain communication through Basecamp and using Writeboard.
