Is your business prepared for an emergency? A good idea: Set up a Backpack page that puts everyone on the same page about what to do when things go wrong.
Let's say you're a company that makes web apps. Set up a page that explains: What do you do when something goes wrong or your app is offline? Whom do you call? What are their numbers? Maybe you need to explain your policy for how to inform customers. For example: After 5 minutes you should update your status blog. After 15 minutes you should send out a note on Twitter. Maybe you need to update a product blog or customer forums or support emails. What are the URLs for all those places? What are the usernames and passwords your team should use? What are the names of your vendors? Who are your contacts there? How can you reach them? Etc.
Having all that info on one page and in one place can be a real lifesaver when things go wrong. Better to plan for it now. If you wait until you need it, it's already too late.
It's a good idea to print out this page or use the "Email me a copy" feature at the bottom of your Backpack pages. That way you'll have a local copy in case you're unable to get online.
